Scheduled day trip or shorter departures - daily scheduled tours open to all to join upon availability.
We process payment prior to departure. No monies refunded once payment is processed and tour is underway. If reservations are made in advance of departure cancellation policy is 24 hours written notice via email or text 250-516-6077.
Custom day trip departures - these are tours we offer only a few times in a season. Such as Chemainus Theatre. In the case of Chemainus Theatre or any show tickets 50% refund applied 15 days prior to departure. 14 days or under, no refund available, however tickets are transferable, please let our office know who will be using your ticket. All other departures that do not include a show ticket or pre-purchased items of any kind by our company the refund policy is 100% with 48 hours written notice to our office via email or fax 250-590-5067. Under 48 hours notice there will be NO refund.
Group tours fall under their own separate function contract, please refer to those guidelines.
All payments of deposit, purchase price and cancellation waiver fees may be made by charging to your MasterCard, Visa, (card imprint and signature required) or by sending a cheque or money order made payable to Ïsland Time Tours". or booking directly online.
If paying by cheque our office must received 14 days prior to departure date and full payment is required.
All day tours full payment is required to reserve your seat.
Groups will be required to sign a function contract that will include our cancellation policy unique for your group and complete our credit card authorization form. Both will be provided once tour is confirmed.
We are a member with the Consumer Protection of BC. Agency #45837
Offers consumers protection with deposits placed with any tour operator member.
Cancellation Charges for Muliti Day Tours we offer.
Local Vancouver Island & Gulf Island Multi-day Tours
More than 60 days prior to departure: a non-refundable deposit will be retained amount TBA
60 - 16 days prior to departure: 30% of total price reatained
15 - 1 day prior to departure: 50% of total price retained
Day of departure and after: 100% of total priceCustom Group Tours retained
Flying or International Tours
More than 60 days prior to departure: a non-refundable deposit will be retained or a date set by a Destination Partner
60 - 16 days prior to departure: 30% of total price
15 - 1 day prior to departure: 50% of total price
Day of departure and after 100% of total price
Proof of Citizenship
Documentation is required by foreign governments for all trips outside Canada. Clients/passengers should check with the appropriate foreign consulate/embassy for entry requirements, including whether you need to obtain a visa before entering your destination country and, if you do need to get a visa, its cost and timing. Please remember that the possession of valid passports and necessary visas are the responsibility of each client/passenger. If you would like assistance in ensuring you have the proper visa(s) for your trip outside of Canada, we would be happy to refer you to a company that can assist you.
Government issued photo identification is required for flying.
Passports are required for all Canadians entering the United States.
We strongly recommend that you have a valid passport (with six-month validity) for all travel outside Canada.
When travelling outside Canada, health insurance is required. Contact your booking agent for more details.
DEPARTURE TIMES: We suggest that you arrive at your departure point no later than 15 minutes prior to departure time. In the case of Multi day trips we may have a few stops. Be on time!
SEAT ROTATION: Yes on multi day trips we will move you around, fair for all!
SMOKING POLICY: No smoking except in designated areas. Please be courteous.
DIETARY NEEDS: Sure. Let us know in plenty of time and we will do our best!
We do not include in any of our products and they are at your discretion, however please remember this is included as a significant part in their income and graciously received.
Suggested rates vary from day trips to multi day trips.
$5- $10 per person is suggested per day.